Question Will the plant extracts of Kiara's products make my skin oily?
AnswerScientifically speaking, botanical oils closely resemble human skin in terms of their physical and chemical composition. This means the cold-pressed Kiara oils are easily absorbed by the skin.
Question Will Kiara products aggravate sensitive skin?
AnswerSkin sensitivities can be unpredictable. If you have experienced a reaction, we recommend you stop using all products for a full week. This will give your skin the chance to recover from whatever was aggravating it.

You may wish to test the Kiara products you have on separate patches of skin away from your face. Allow twenty-four hours to assess your skin’s response. If you find there is no reaction, repeat the process. Again, allow twenty-four hours for assessment.

If neither of these tests results in an adverse reaction, apply a small amount of your product to your face. Use less product than you normally would in the first instance, then slowly increase the amount. If your skin reacts or symptoms persist despite not using any products, we suggest you consult with a dermatologist.

Question Are Kiara products safe to use during pregnancy?
AnswerWe understand that many women seek alternatives to botanically rich products during pregnancy; however, to our knowledge there is no risk associated with using Kiara products in the manner we prescribe during pregnancy.

Kiara is committed to providing accurate information, however, this information is not intended to replace advice from your qualified medical practitioner.

We recommend that you speak with your obstetrician or dermatologist should you have any concerns regarding your particular circumstances.

Question Are Kiara products sulphate-free?
AnswerWe don’t use any sulphate in our products.
Question Do Kiara products have an expiry date?
AnswerThe label on your Kiaraproduct displays an icon on the label. This icon informs how many months your product will be at its best. The expiry date is also printed on the product box.
Question What if I have an adverse reaction to a Kiara product?
AnswerAll cosmetic ingredients have the potential to irritate sensitive skin regardless of the amount present in an individual product or the method in which it is used.

Irritations can sometimes occur in the regular course of our daily lives, even where we have used and enjoyed a product successfully for many years. The trigger for a reaction can be an unexpected one and may not necessarily repeat itself in the same way. We ask that you consider any changes to your regular routine that may have triggered the reaction (dietary, contact with possible allergens such as household cleaning liquids etc.).

Where one experiences an adverse reaction to any cosmetic preparation, the best course of action is to discontinue use and if necessary, consult your medical practitioner to establish whether you have experienced an irritation or an allergy.

In the unlikely event that you experience an adverse reaction to an Kiara product, please discontinue use and return it to the place of purchase. Do not hesitate to contact us with the details of your reaction.

Please refer to our Delivery and Returns policy for further information regarding the conditions of return and exchange.

Question Where can I obtain a full list of product ingredients?
AnswerEvery Kiara product is labelled with a detailed ingredient list. If you have any specific queries pertaining to a particular product, please consult the product’s individual page.
Question Can I use Kiara products under makeup?
AnswerYes, Kiara oils can be worn under makeup.

Some wonder whether the high content of botanical ingredients will interfere with makeup, but it will not. However, you may like to experiment with the time it takes for your preferred Kiara product to fully absorb into your skin prior to applying your makeup.

Question How should I store my Kiara products?
AnswerWe recommend you keep your products in a cool place away from direct light, but not in the refrigerator. This advice applies for all Kiara products.

The label on your Kiara product displays an icon, that tells you how many months your product will be at its best after opening.

Question Do Kiara products contain parabens?
AnswerNone of Kiara product contains parabens.

All ingredients used in Kiara products have been extensively researched, tested and assessed for their safety, stability, efficacy and irritation potential. This is standard procedure for every ingredient under consideration for use by Kiara, regardless of type.

Question Are Kiara products tested on animals?
AnswerKiara is committed to acting in a responsible, accountable and transparent manner and can confirm that we do not test our products or ingredients on animals and have not done so previously. We do not commission any external parties to test our products on our behalf.

All new products are tested for safety during our product development process using cumulative irritancy testing on human volunteers. Before our products are released to the public, formulations are also assessed for safety by a qualified external agency, either a chemist or toxicologist. These agencies do not test on animals.

All new ingredients are reviewed by our research and development team prior to use. We research the registration status of these ingredients in world markets, and note any past testing. No animal testing has been conducted by the suppliers of ingredients since 11 March 2009. This is the date when the European union enforced a ban on animal testing of cosmetic ingredients and many of our suppliers stopped long before this time.

Before we consider entry into a new country we extensively review the regulatory requirements to ensure that compulsory animal testing on our products is not required.

Question Are Kiara products organic or natural?
AnswerThe Kiara product range is exclusively natural, and most of the products are organic.
Question Do Kiara products contain animal-derived ingredients?
AnswerNo animal-derived ingredients (such as beeswax, honey or lanolin) are used in the Kiara range of products. Kiara products are not tested on animals during any stage of their lifecycle.
Question What is Kiara's position on sustainable packaging?
AnswerWhile we pay heed to the aesthetics of our packaging, Kiara’s priority has always been the quality of what is inside our containers; the vessels must be functional, minimal and humble. Kiara uses recyclable glass and cardboard as much as possible, providing it does not compromise the stability or integrity of our products.

Due to reasons of hygiene and logistics we are unable to refill Kiara containers or to recycle them for you. We suggest that when your Kiara containers are empty, you find a use for them in your home.

Like all responsible companies, we aim constantly to lessen our environmental footprint and to improve our practices. This is not without challenges, but we are attempting to improve our packaging as honestly and transparently as we can.

Question What will I receive if I subscribe to the Kiara newsletter?
AnswerKiara’s monthly newsletter shares information about places, people, food, writing, design and more that inspires us.

If you sign up to receive the newsletter your details will be used to communicate with you directly and will not be passed on to any other party.

However, please note that by entering our customer database, you are also nominating to receive Kiara event invitations and information about Kiara-partnered initiatives.

You can sign up to receive the newsletter at the bottom of each page of our website.

Question Do I need an account with Kiara to place an order?
AnswerYou do not need to create an account to shop online; rather, you can purchase as a guest.

However, creating an account will allow you to move more swiftly through the purchasing process: you will be able to save your personal details, store multiple delivery addresses, peruse past orders, update subscription details and receive special Kiara customer event invitations and new product information.

Creating an account only takes a few minutes, and you can do so by clicking here.

Question How do I reset my password?
AnswerYou can reset your password by selecting ‘Forgotten Password’ in the log in section.
Question How can I enhance my security when I shop online?
AnswerKiara endeavours to ensure the safety of your personal information when visiting our online store, however, there are additional security measures we advise our customers to adopt in order to enhance online security.

These include:

– Ensuring your internet browser is up-to-date with the latest version

– Choosing unique passwords, keeping them private, and changing them frequently

– Investing in a reputable anti-virus software program and ensuring all updates are installed

If you are ever concerned that you have been the victim of fraudulent activity, contact your bank immediately to ensure your credit cards are cancelled.

Question Why can't I locate my preferred product in the online store?
AnswerWe apologise if the product you are seeking is temporarily unavailable.

Please accept our sincere apologies and know that we are working hard to source the product you are looking for.

Question What security measures are employed on this website?
AnswerThe security of our customers’ personal and credit card information is paramount to Kiara and we continue to invest in the development of robust security systems.

Our website is encrypted with Secure Sockets Layer (SSL) certificates, which creates a secure transaction area in which to enter your payment information. You can be sure that you have entered a secure area as your browser address will become https://www.kiaraphytoceuticals.com, and a small padlock symbol will appear in the bottom left of your screen.

We also have secure firewall systems and daily scanning in place, to ensure that any attempted intrusions are swiftly identified, and a biannual penetration security scan conducted by our security partners. We regularly engage with industry experts to seek the most up-to-date security advice, and are constantly seeking to improve upon our rigorous processes.

Question Can I send an order to another country?
AnswerYes, you certainly can. We ship internationally to selected countries other than Australia.
Question Will I need to sign for the delivery of my product?
AnswerYou will be required to sign for all deliveries made by Australia Post registered mail and couriers.
Question When can I expect to receive my order?
AnswerWhere the order is to be delivered to an Australian address, Kiara will use reasonable endeavours to deliver the order within ten working days (Monday – Friday, excluding official public holidays) from the date the order was submitted by you.

Question Is there a limit on the amount of items I can order?
AnswerNo. But if you wish to place a large order, please contact us via the Wholesale or Contact Us page.
Question Can I exchange an item purchased online at an Kiara store?
AnswerTo exchange an item purchased online, please post the item to:

Kiara

PO Box 86

Woodville SA 5011

Australia

If sending by post, you are responsible for the applicable shipping and additional postage charges.

All items must be returned unopened and in their original saleable condition to be eligible for exchange. Please refer to our Delivery and Returns policy for further information regarding returns and exchanges.

Question What should I do if my order has been damaged in transit?
AnswerIf an item has been damaged in transit, Kiara will provide you with an exchange. Please submit an order enquiry form so that we may acertain the details of your order.
Question What are Kiara's shipping rates?
AnswerFor orders delivered to an Australian address:

– Free of charge where the order subtotal is $80 or greater

– $10 where the product subtotal is less than $80.