CAN I MAKE CHANGES TO MY ORDER?
No, unfortunately, as we start to process your order as soon as we receive it, we cannot cancel or change your order.
WHAT HAPPENS IF I NOTICE THAT MY PERSONAL DETAILS ARE INCORRECT AFTER I HAVE COMPLETED THE ORDERING PROCESS?
If you realise your personal details are incorrect once you have completed the ordering process, please get in touch with our Customer Service Team by visiting our Contact us page. We cannot guarantee that we will be able to rectify the issue; however, we can assure you that we will do all we can to amend your order.
CAN I ORDER FROM www.kiaraphytoceuticals.com AND COLLECT IN PERSON?
No, all our orders are shipped after they have been fulfilled.
WHAT HAPPENS IF AN ITEM ON MY ORDER IS NOT AVAILABLE?
If for any reasons an item you have ordered is unavailable when we come to pick and despatch it, you will be contacted by our Customer Service Team by e-mail.
HOW DO I KNOW IF YOU HAVE RECEIVED MY ORDER?
When you place an order you will receive an e-mail from us acknowledging your order, which will contain your order number for reference. This information will also be available on your account. Please note that this is only to acknowledge that your order has been received and is not confirmation that your purchase has been successful. When your goods have been picked and despatched to you, your card will be charged and we will send you an order despatch email including details of the parcel tracking information.